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We want your experience with ScienceofSpeed to be a positive one! In order to provide the best customer service - we've compiled this page with our store policies. Please contact us if you have any questions on these policies before purchasing.
- Payment, Pricing, and Discounts
- Credit cards - all major credit cards are accepted on our website and by phone.
- Cashier's checks and money orders drawn on major financial institutions are accepted with a five business day hold.
- Personal checks and cashier's checks from regional financial institutions are accepted with a ten business day hold.
- Purchases for gift cards over $500.00 require the product to be shipped to the credit card holder's address.
- Pricing - some products are ordered by special order with the supplier once your order is received. While we do our best to maintain accurate pricing and stock information, in the case that an item is priced differently or discontinued by the supplier and we can not offer the product ordered, we will offer an alternative or refund you in full.
- Discounts - discounts are offered periodically. Join our newsletter and follow us on social media for access to these discounts. NSXCA members receive a 5% discount on regularly priced items up to $100. Discounts do not apply to other promotions (greatest discount applies) or clearance items. Members must provide their membership card by e-mail prior to placing an order. Discounts can not be retroactively applied.
- Shipping & Delivery
- In-stock order shipping time frame: In-stock orders ship within 2 business days, except orders placed with 2-day or overnight shipping, which ship the same day if placed by 12PM AZ time.
- Backorders: for orders with items that are out of stock, we will e-mail you within 2 business days with options to 1) ship the order when the out-of-stock item is back in stock 2) ship items in stock, then ship the backordered item when in stock (additional shipping may apply) or 3) cancel only the item that is out of stock 4) cancel the entire order and be refunded in full.
- Check stock for time critical items: You can confirm stock status by calling 480-894-6277 or by sending an e-mail to [email protected]. Please inquire about the stock status before purchasing if time is of the essence.
- Signature confirmation: Credit card providers require that all orders be shipped with signature confirmation required to the billing address. This is a required policy of your credit card provider and we can not deviate from this policy. For orders less than $1,000 - ScienceofSpeed will ship to a different address than the billing address if the customer adds the alternate shipping address to the credit card provider's records. This requires manual verification and will add at least one extra day to order processing time.
- Please inspect contents. Damaged or missing parts must be reported to ScienceofSpeed within 7 days of receipt.
- Shipping options offered:
domestic:
USPS Ground Advantage: typically 5-10 business days. Time in transit is not guaranteed.
USPS Priority Mail: typically 2-5 business days. Time in transit is not guaranteed.
UPS Ground: 1-5 business days, depending on location. Time in transit is not guaranteed.
UPS 3-day: 3 business days. Time in transit is not guaranteed.
UPS 2-day: 2 business days. Time in transit is guaranteed (we will refund you if not delivered and the delay is the carrier's fault).
UPS overnight: 1 business day. Time in transit is guaranteed (we will refund you if not delivered and the delay is the carrier's fault).
international:
USPS Priority Mail: typically 5-15 business days. Time in transit is not guaranteed.
USPS Express Mail Service: typically 2-5 business days. Time in transit is not guaranteed.
UPS Worldwide Expedited: typically 3-5 business days. Time in transit is not guaranteed.
UPS Express: typically 1-2 business days. Time in transit is not guaranteed.
- International brokerage & duties: ScienceofSpeed has negotiated discounted rates. All shipping quoted includes brokerage (the cost to process the goods through customers) except for freight shipments. Duties (local tax) are not included and payable by customer.
- Non-delivery: Any shipments returned to ScienceofSpeed by shipper due to non-delivery are subject to redelivery costs or restocking fees if the order is canceled.
- Damage or loss in shipping: Your item is insured against damage or loss. Report damaged products to ScienceofSpeed within 7 days of receipt to be eligible for a replacement. For shipments lost in transit: carriers require 10 business days for a refund or replacement. Alternatively, we can offer to ship a replacement item with a deposit if you do not wish to wait this period. We will fully refund the deposit if the lost item is returned or deemed lost after 10 business days.
- Drop shipping: Some items may be drop shipped directly from our vendors in the case we are out of stock on an item.
- Return & Cancellation Policy
- Returns:
- New and unused items may be returned within 30 days of the delivery date unless (does not apply to special order or built-to-order items, as indicated on the invoice).
- Installed, used, open box, painted, scratched, or otherwise damaged items may not be returned. This includes opening sealed boxes or bags. Items must be returned in their original, unopened packaging.
- Choose between full in-store credit or a refund of the original form of payment less a 20% restocking fee. Shipping charges are non-refundable.
- Refunds for payments made by check or wire: a check will be sent in US dollars. If a wire is requested, a wire fee charged by our bank will be deducted from the balance sent.
- Please contact us if you have any questions about these policies before purchasing.
- Special order items will be marked on your invoice, and confirmed by e-mail. Special order items may not be canceled or returned after you acknowledge that the item is a special order item.
- A return authorization is required to return your item. Please e-mail [email protected] to request a return.
- Canceling an order:
- If you wish to cancel an order after it is placed, we will deduct the 3% credit card processing fee, which is non-refundable by our processor, from the amount.
- We will contact you by e-mail if we can not ship your order within 2 business days. We will include the estimated shipping date in the e-mail.
- If your item can not ship within 2 business days, you will have the option to keep the order in place or cancel the order. There is no charge to cancel the order in this case, and we will refund you in full. If you change your mind, and do not wish to wait after confirming, we will deduct the 3% credit card processing fee, which is non-refundable by our processor, from the amount.
- Core returns:
- Refundable cores must be returned within 30 days of the date of receipt. Some cores may have a shorter return period. Please review the core return form included with the product purchased.
- Cores are non-refundable after the return period.
- Privacy Policy
We use your personal information for a variety of business purposes, including to provide our products and services, for administrative purposes, and to market our products and services. We may use your personal information to tailor your experience with our products and services and to provide you with content and advertisements as permitted by applicable law. Some of the ways we may market to you include email campaigns, text messages, custom audience advertising, and “interest-based” or “personalized advertising,” including through cross-device tracking. We take steps to ensure that your information is treated securely and in accordance with this Notice. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized access, use, disclosure, or loss of personal information. By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our products and services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our website, by mail, or by sending an email to you.
Limited Warranty
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